Store Policy

Refund Policy

At SnugTail, refunds are issued as store credit (digital gift card).

1. Refund Method

Refunds = non-expiring digital gift card.
No cash, bank, or card refunds.

2. Timeline

Store credit issued within 7 business days after inspection of returned item.

3. Not Eligible

Items outside the 7-day return window
Items not in returnable condition
Shipping fees & taxes

4. Gift Cards

Credits do not expire and can be used on any future order.

5. Damaged/Incorrect Items

Contact us within 7 days if your order is defective or incorrect.
📧 contact@SnugTail.store

6. Questions

📧 contact@SnugTail.store

Privacy & Safety

At SnugTail, we value your privacy and are committed to protecting your personal information.

1. Information We Collect

Personal Data: Name, billing/shipping address, email, phone number, payment details
Device Info: IP, browser, device type, time zone, cookies
Order Info: Products purchased, order history, preferences

2. How We Use Your Data

Process and deliver orders
Send transactional and promotional communications
Improve website and services
Comply with legal requirements

3. Sharing Your Information

We only share data with trusted providers:

Payment processors (Stripe, PayPal, Apple Pay, Google Pay)
Shipping/logistics partners
Marketing/email platforms (e.g., Klaviyo)
Analytics tools (Google Analytics)

👉 We never sell your data.

4. Data Retention

Kept as long as necessary for business or legal reasons.

5. Cookies

Used for browsing experience and targeted ads (can be disabled in browser).

6. Your Rights

Depending on your jurisdiction (e.g., GDPR/CCPA), you can access, update, or delete your data.
📧 contact@snugtail.store

7. Security

Industry-standard security to protect against unauthorized access.

8. Updates

Policy may change over time — please review regularly.

9. Contact

📧 contact@snugtail.store

Contact Information

At SnugTail, we value our customers and are dedicated to providing an exceptional shopping experience.

If you have any questions, concerns, or suggestions, we are here to help.

Customer Support Email
📧 contact@snugtail.store

Response Time
We strive to respond to all inquiries within 24–48 hours, excluding weekends and public holidays.

How We Can Help

Product information and sizing guidance
Order updates and tracking
Returns, exchanges, and store credit assistance
Feedback, suggestions, or general inquiries

Thank you for choosing SnugTail. Our team is committed to offering world-class support and ensuring your experience with us is seamless and satisfying.